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Software Support Engineer



Software Engineering, Customer Service
Posted on Thursday, March 14, 2024

Job description

If you like to shape cutting-edge battery systems and drive positive change in the energy transition with your expertise in software and network communications, then this vacancy is for you!

At iwell, we want to make the world a better place. Cleaner air, cleaner water and a healthier planet. A sustainable power supply is needed to achieve these goals. Institutions move slowly. At the same time, we are impatient. We believe we can break the status quo. We are taking matters into our own hands and building a truly sustainable power supply. We are a diverse team of professionals passionate about creating a sustainable future.

Founded in 2016 from the conviction there is much talk about the energy transition, but there is still too little action, iwell provides smart battery systems. What sets us apart is our unique combination of hardware and self- developed software. As pioneers in the industry, we have developed our own energy management system. By using our battery systems, you can not only increase the reliability of your energy supply, but also gain more certainty about your energy bills and grid management costs. Moreover, we enable you to use more renewable energy in your premises, contributing to a cleaner and greener future.

What you'll be doing

At iwell, we think the energy transition in the Netherlands must and can go faster. As the market leader, we set the pace with smart batteries. We prevent grid congestion and make sure companies are not limited in their (sustainable) growth because of a lack of electric power. Our systems are at the heart of our customers' energy systems. To ensure the quality and reliability of our battery systems, we are looking for a reliability engineer with a focus on software and network communications.

As a Reliability Engineer, you will be part of the Services team. The team consists of a software support engineer, electrotechnical engineers, asset managers and you! In your daily work, you will be in close collaboration with the software engineers in the software team, but also work with the realisation team on new battery installations.

What you’ll be responsible for

  • Manage software and networking for new/existing battery installations, ensuring updates and troubleshooting.

  • Set up test setups in the lab for new partners using iwell's batteries, providing operational support.

  • Collaborate with the software support engineer for daily monitoring and troubleshooting of batteries.

  • Contribute to iwell's growth by shaping and improving operational processes and systems.

  • Provide support during urgent situations outside of office hours on a periodic basis.

Job requirements

What you'll bring

You are happy to do some scripting or even programming to automate some of your tasks. You are a real problem solver and with open communication you make a success of iwell together with our team. A lot of what we are working on is brand new, and you are not afraid to try out new things and ask questions. You have an affinity with the energy industry.

Some additional key points:

  • You have multiple years of hands-on professional experience with working in Linux.

  • You can work with technologies such as Ansible, Docker, Azure and OpenVPN.

  • You know how to set up a secure network, and like to keep up with the latest developments in this field.


  • Salary between €3.700 and €4.700, based on experience.

  • 30 paid holidays ( + 5 purchasable days) and 1 extra day for volunteer work

  • Hybrid work options, even from abroad

  • Opportunity to take a 3-month sabbatical

  • Share iwell’s success with Share Appreciation Rights (SARs)

  • Flexible office hours

How we hire

  1. Apply: Submit your application, and our hiring manager will review and respond within 10 workdays.

  2. Screening call: If you fit the iwell profile, we'll invite you to a screening call so we can get to know each other.

  3. First interview: Meet with a future team member and our people manager so we can get to know each other even better, this is your chance to really dig into iwell!

  4. Assignment: We’ll test your technical skills with a technical assignment.

  5. Second interview: Meet with two future team members and discuss the assignment and your technical skills.

  6. Job offer: Signing of contract!

Join us at iwell and be part of shaping a sustainable future!

iwell does not support IND visa sponsorship at this point in time.